Privacy Notice
Effective Date: 1st January 2019
Our contact details
Hinterland Press Ltd, The Enterprise Centre, University of East Anglia, Norwich, NR4 7TJ.
Website: www.hinterlandnonfiction.com
Email: hello@hinterlandnonfiction.com
What type of information we have
We currently collect and process the following information:
Our website is hosted by Squarespace. Squarespace collects personal data when you visit our website and to power our site analytics, including:
Information about your browser, network and device
Web pages you visited prior to coming to our website
Your IP address
When you buy something and/or create a customer account on our website, we collect personal information from you to fulfil the order(s). We may collect information like your:
Billing and shipping address
Details relating to your purchase
Email address
Name
Phone number
Payment card information
When you join our mailing list and/or wish to be sent promotional material, we collect personal information from you. We may collect information like your:
Name
Email address
Postal address
Details relating to purchases made with us
When you submit a piece of work to our submissions platform, Submittable, we collect personal information from you. We may collect information like your:
Name
Email address
Postal address
If we engage you as a contributor, contractor or supplier, we collect personal information from you. We may collect information like your:
Name
Postal address
Email address
Financial information
How we get the information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
We can take payment for items you wish to purchase
We can ship your items you have purchased
You are able to create a customer account with us
You can communicate with us and enjoy our services on our website
We are able to communicate with the author of any submissions we receive
We can communicate and pay you as a contributor, contractor or supplier.
We also receive personal information indirectly, from the following sources in the following scenarios:
We automatically collect some information about your visit to our website. This information comes from our hosting provider and analytics provider Squarespace. This information helps us and Squarespace to make improvements to our website content and navigation, and includes your IP address, the date, times and frequency with which you access our website and the way you use and interact with its content.
Under the General Data Protection Regulation, the lawful bases we rely on for processing this information are:
Your consent.
You are able to remove your consent at any time. You can do this by contacting hello@hinterlandnonfiction.com
We have a contractual obligation.
We have a legitimate interest.
What we do with the information we have
We use the information that you have given us in order to:
Take payment for items you wish to purchase
Ship items you have purchased
Provide our services and information on our website
Communicate with the author of any submissions we receive
Communicate with and pay contributors, contractors or suppliers.
We may share this information with:
Squarespace, so they can:
run our website, and to protect and improve its platform and services
provide website services to us
learn about site traffic and activity
Stripe, so they can:
process user payments and refunds made over our website
Issu inc, so they can:
run our digital edition platform, and to protect and improve its platform and services
provide website services to us
learn about site traffic and activity
Submittable, so they can:
run our submission platform, and to protect and improve its platform and services
provide website services to us
learn about site traffic and activity
These third party data controllers shown above may have their own privacy policies in place. Please refer to their respective privacy notices available on their websites.
How we store your information
Your information is securely stored on secure servers. Access to your account is controlled by a password and a user name that is unique to you. Payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology).
Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.
Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
Your data protection rights
Under data protection law, you have rights including:
Your right of access
You have the right to ask us for copies of your personal information.
Your right to rectification
You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure
You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing
You have the right to ask us to restrict the processing of your information in certain circumstances.
Your right to object to processing
You have the the right to object to the processing of your personal data in certain circumstances.
Your right to data portability
You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us using the details shown above if you wish to make a request.
How to complain
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113